1. We Respect Your Privacy Your trust is important to us. ZISI (“we,” “us”) is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in accordance with the Information Technology Act, 2000 and applicable Indian laws.

2. What We Collect We collect the following information to process your orders and improve your experience:

• Personal Details: Name, email address, mobile number, and shipping address.

• Payment Info: We do NOT store your credit/debit card numbers or UPI PINs. All payments are processed securely by trusted third-party gateways (e.g., Razorpay, PhonePe).

• Technical Data: IP address, browser type, and device information (collected via cookies).

3. How We Use Your Data We use your data strictly for:

• Order Fulfilment: Processing payments and shipping your products.

• Communication: Sending order confirmations, invoices, and shipping updates.

• Improvement: Analysing site usage to improve our website performance.

• Marketing: Sending offers or newsletters (only if you have opted in). You can unsubscribe at any time.

4. Sharing of Information We never sell your data to third parties. However, we share necessary details with trusted partners solely to fulfil your order:

• Logistics Partners: (e.g., Delhivery, Shiprocket) to deliver your package.

• Payment Gateways: To process secure transactions.

• Legal Obligations: We may disclose data if required by Indian law or legal authorities.

5. Cookies We use cookies to remember your cart items and preferences. You can choose to disable cookies through your browser settings, though this may affect your shopping experience.

6. Data Security We use industry-standard SSL encryption to protect your data during transmission. We implement strict security measures to prevent unauthorized access to your personal information.

7. Your Rights You have the right to:

• Access and review the personal data we hold about you.

• Request corrections to your data.

• Withdraw your consent for us to use your data (this may prevent us from fulfilling pending orders).

8. Grievance Officer (Mandatory) In accordance with the Information Technology Act, 2000, if you have any complaints or concerns regarding your data privacy, please contact our Grievance Officer:

• Name: Mr. Abhilash Singh

• Email: privacy@zisi.in

9. Updates to This Policy We may update this policy to reflect changes in our practices or legal requirements. Please review this page periodically.

10. Contact Us For general queries, please email us at privacy@zisi.in .